Chad - 2011 Ford Ranger
01/27/22-This was my first experience buying a vehicle from out-of-town, sight-unseen. The sales process was very smooth and Enzo handled the shipping arrangements to Florida without incident. When I got the truck there were several issues with it, which initially I was pretty upset over, especially given how hard these particular trucks are to find and the repairs would not have been affordable. After some back and forth I ended up speaking with Jordan and he was honest about some dropped-balls when the vehicle was inspected on their end, some basic things weren't taken cared of and it left their dealership as he put it, "not as he would ever sell a vehicle". Given the distance and time committed, he agreed to let me take it my own mechanic (ended up being a few of them) to diagnose and fix any problems; Jordan paid for all of it directly and was very apologetic about the situation.
At the end of the day I ended up sending the vehicle back to them; however they bought it back for my full payoff amount, handled return shipping and ensured that everything in the transaction, even if it didn't end with me having the truck I wanted, was as satisfactory as possible. I don't think any dealership I've ever dealt with before would have gone to those lengths to make something right and it definitely showed an immense amount of trustworthiness and good business sense.
